"Our aim is to provide you with both the finest quality products and the highest standards of customer service to match.  To ensure your total satisfaction, here are a few guidelines that should help you on the way to many rewarding hours of collecting."

1. Your Account Number

So that we can handle your enquiries efficiently, we allocate all Registered Collectors with an account number, which you can on every bill and on your address label.  Please be sure to quote your account number when contacting us, so that we can help you quickly.

2. How to Pay

If you have not given payment details in advance, we ask you to pay within 10 days of receiving your delivery.  If your payment is late, you may receive a reminder and your delivery may be delayed.

Making Easy Payment
The easiest way to pay is with Continuous Credit / Debit Card Authority.  This ensures that your account is always up-to-date.  You can set up Continuous Credit / Debit Card Authority online when you make a payment or complete an order.  You can also set or unset your authority via the Payment Cards page.

Pay Online
You can make payments online via the Make a Payment page.

Pay by Phone 0333 00 32 777 (Mon - Fri, 8:45am - 5pm)
Our contact number is included in any landline / mobile call package.

3. Statements

Just like a bank or building society, you can request a printed statement at any time.  Simply give us a call or drop us a line.

For instant access to your statement online, visit the Statement page.  You can also view past orders and despatch information online via the My Account section.

4. Crossed in the Post?

We aim to attend to all correspondence within 5 days of receipt.  However, please allow up to 10 working days for payment requests that may have either crossed in the post or with items that have already been prepared for despatch.

5. Problem with your Delivery

If there is any problem with your delivery or if you simply do not require it, you are fully covered by our 30 Day Money Back Guarantee.

Simply return the complete delivery along with the accompanying bill, stating clearly on the front of the bill the reason for return and whether or not you require a replacement.

If you wish to return am item from a collection that is delivered monthly, please return it within 10 days so that we can process it before your next delivery is due for despatch.

If you paid for your delivery by credit / debit card, we will automatically refund your card when you return the goods.  Otherwise we will credit your account with us.  To receive a refund of your balance simply contact our Customer Service Department.

Please complete the returns form on the back of your invoice and select the reason code.

To return your item free of charge visit www.royalmail.com/track-my-return to use our returns service.

Alternatively, you can post using the address below:
Westminster Returns
PO Box 75
Poole
BH12 9GG  

If your delivery was received by Signed For or Special Delivery, you should return it, using the same method as used for delivery, to:
The Westminster Collection - Returns, PO Box 75, Poole, BH12 9GG.

For items delivered by Courier, please contact the Customer Service Team.

6. How to Contact Customer Service

By Email
You can email Customer Service here: [email protected]

By Phone 0333 00 32 777 (Mon - Fri, 9am - 5pm except Tuesdays when we open 9.15am-5pm)
Our contact number is included in any landline / mobile call package.

By Post
The Westminster Collection, PO Box 4848, Poole, BH12 9GB.